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Returns Policy

This returns policy relates to purchases made online at shop.goodsammy.com.au and not to in-store purchases made at one of our retail Op Shops. 


We are unable to accept returns via our physical retail stores. All returns must be sent via postage.

 

Returning an unwanted item?

 As long as an item is still in its original condition, we accept returns, subject to the rules below, including rules about fair use.

None of these rules affect your statutory rights.

If you return an item within 30 days of it being delivered to you, we'll give you a full refund through the original payment method used to purchase the items. If you try to make a return after the 30 days, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Please note, we cannot refund any shipping charges incurred.

Remember that regardless of your selected method of shipping, our returns process applies for both standard shipping and click & collect options.

 

Terms of Sale

All items are sold on an "as-is" basis, so we encourage all shoppers to inspect the images and read the product description carefully. 

Most of our items for sale are used and may have signs of wear and tear. Good Sammy strives to detail the condition of each item individually in it's description and through photographs.

We do not normally give refunds if you simply change your mind or make a wrong selection. 

For more information on our terms of sale, please click here.

Original condition

Items purchased and returned must be in their original condition.

All items are inspected on return. In order to receive a full refund, all items must be returned to us in the same condition you received them with their original packaging and all tags and labels attached (e.g., “Donated: New with tags” items should still have their tags attached).

If the item is deemed to be in a different condition to what it was when purchased, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs).

 
Sale items

Sale items are non-refundable.

 

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packaged safely.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We recommend returning your items using tracked shipping, so that you can guarantee and be informed on when your parcel arrives back to us. 

 

Fair use

We reserve the right to reject any return attempts that are deemed illegitimate. If we notice any suspicious activity- such as large purchases and returns, where a person might be wearing items and returning them, we reserve the right to deactivate your account. If your account has been deactivated incorrectly please contact us.

 

Can I exchange my item?

We don't offer exchanges on orders.

 

How to make a return

  1. Read the returns policy above to check your eligibility for a return.
  2. To lodge a return, please contact onlinesales@goodsammy.com.au with your order number and reason for return.
    We will contact you with the next steps you need to take!

    Please note: Online returns will not be accepted and cannot be processed at our physical retail stores.

 

Receiving Your Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. If we deem your return ineligible for refund, we may return the parcel to the default shipping address.

 

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