Returns & Exchanges for Online Store

Returns Policy

This returns policy relates to purchases made online at and not to in-store purchases made at one of our 27 Op Shops. 

For in-store purchases: All in-store items are sold on an "as-is" basis, so we encourage all shoppers to inspect their items carefully before leaving the store. We do not normally give refunds if you simply change your mind or make a wrong selection. Any refunds that are granted must be accompanied by a valid receipt.

For purchases made online at, our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it.

Non-returnable items include: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Please note all items sold on are used and may have signs of wear and tear. Good Sammy strives to detail the condition of each item individually in it's description and through photographs. All returns will be considered on a case-by-case basis.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Each item in our store is unique. We cannot replace items if they are not in the same condition as we shipped it. However you may be eligible for a refund, send us an email at and send your item to: Good Sammy Enterprises, 33-35 Bannister Road, Canning Vale WA 6155, Australia.  Please note: Online returns will not be accepted and cannot be processed at our physical retail stores.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Return Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us

Our friendly team will be happy to help with any questions about cancellations or returns, please contact us at

How to make a return
  1. Read the returns policy above to check your eligibility for a return.
  2. To lodge a return, please contact with your order number and reason for return.
    We will contact you with the next steps you need to take!

    Please note: Online returns will not be accepted and cannot be processed at our physical retail stores.